User Guide¶
This guide explains how to start and complete an exam using Safe Exam Browser (SEB) with Safe Exam Support.
Prerequisites¶
Before starting your exam, ensure you have:
- SEB installed on your computer (Download SEB)
- A stable internet connection
- Your exam access code (8-character code provided at the start of the exam)
Starting an Exam¶
Step 1: Access the Exam Entry Page¶
You can reach the exam entry page in two ways:
| Method | Description |
|---|---|
| Via EMS | Open the exam in your Exam Management System (ANS, Moodle, Canvas, etc.) — the exam entry page opens automatically |
| Direct URL | Navigate directly to the exam entry URL provided by your instructor |
Figure 1: Exam entry page
Step 2: Enter Your Exam Access Code¶
On the exam entry page, enter your 8-character exam access code.
Access Code
- Provided by your instructor at the start of the exam
- Valid for a limited time
Figure 2: Entering your exam access code
Step 3: SEB Opens Automatically¶
After entering the access code, SEB will launch and open the exam landing page.
Important
SEB runs in locked-down mode. You cannot use other applications, take screenshots, or access external websites during the exam.
Figure 3: Exam landing page in SEB
Using the Exam Landing Page¶
From the exam landing page, you can:
| Action | Description |
|---|---|
| Launch exam | Opens the exam in your EMS (single sign-on) |
| Open resources | Access approved additional resources (websites) |
| Open virtual apps | Use permitted virtual applications |
Figure 4: Landing page with exam and resource options
Managing Web Sessions¶
Activating a Web Session¶
Click the Start button (bottom-left corner) to see all open pages, including your exam page.
Figure 5: Start button showing open pages
From this panel, you can:
- Activate a web session
- Switch between open pages
- Reopen a closed web session
Closed Web Session?
If you accidentally close a web session, you can reopen it from the side menu (reset).
During the Exam¶
Allowed Resources¶
During the exam, you can access:
- The exam questions on your EMS
- Approved additional resources (shown in SEB's permitted resources panel)
- Virtual applications permitted by your instructor
Figure 6: SEB permitted resources panel
Navigation¶
Use SEB's built-in navigation controls:
| Button | Function |
|---|---|
| ← Back | Go to previous page |
| → Forward | Go to next page |
| ↻ Refresh | Reload current page |
| 🏠 Home | Return to exam landing page |
Completing the Exam¶
Step 1: Submit Your Exam¶
Submit your exam through your EMS as you normally would.
Figure 7: Submitting the exam in EMS
Step 2: Close SEB¶
After submission, click the Quit button in SEB to close the browser.
Figure 8: Quitting SEB
Troubleshooting¶
Common Issues¶
| Problem | Solution |
|---|---|
| Page not loading | Check your internet connection, then refresh |
| "Session not found" error | Your session may have expired. Contact your proctor. |
| SEB frozen | Wait 30 seconds. If still frozen, contact proctor. |
| Cannot open a resource | The resource may not be permitted. Check with your proctor. |
Getting Help¶
If you encounter issues during the exam:
- Do not close SEB
- Raise your hand to alert the proctor
- The proctor can assist or provide an exit password
Technical Support Contact¶
- Email: support@example.com
- Available: Monday–Friday, 09:00–17:00 CET
FAQ¶
Can I use my own browser instead of SEB?¶
No. SEB is required to ensure exam integrity. The exam will only work when accessed through SEB.
What if my internet disconnects?¶
Your session is preserved. SEB will reconnect automatically when your internet returns. Your exam progress on the EMS is also saved.
Can I switch computers during an exam?¶
No. Your session is tied to the computer where you started. If you must switch due to hardware failure, contact your proctor.
How long is my session valid?¶
Sessions are typically valid for the duration of your exam (up to 8 hours). The exact duration depends on your institution's settings.
What if I close a web session by mistake?¶
You can reopen a closed web session from the Start button panel (bottom-left corner).
Security Notice¶
Prohibited Actions
The following are strictly prohibited and may result in disciplinary action:
- Attempting to access unauthorized websites
- Taking screenshots or screen recordings
- Using browser developer tools
- Running other applications during the exam
- Sharing your exam access code